Return and Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return only if the product is expired or damaged or defected. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the email/receipt or proof of purchase.

To start a return, you can contact us at sales@swishscrubs.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@swishscrubs.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within next 15 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@swishscrubs.com and send your item to: 

Swish Scrubs: Omaxe green Valley, Sectors 41-42, Faridabad, Haryana. 121003 

Please note: The courier charges upto INR 120 Will be adjsuted in our current, next oder against the cost of returned courier. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 

Swish Scrubs: Omaxe green Valley, Sectors 41-42, Faridabad, Haryana. 121003 

Please note: The courier charges upto INR 120 Will be adjsuted in our current, next oder against the cost of returned courier. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@swishscrubs.com for questions related to refunds and returns.